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title: Having Problems Logging In?
description: Not able to access your account? Try these 3 options:
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# Having Problems Logging In?
## Not able to access your account? Try these 3 options:
#### [**Step1: I Forgot My Password**](https://helpcenter.rhinodox.com/knowledge/login-issues#click-forgot)
#### [**Step 2: I Reset My Password and Nothing Happened**](https://helpcenter.rhinodox.com/knowledge/login-issues#admin-reset)
#### [**Step 3: I am an Administrator and need to reset a user password**](https://helpcenter.rhinodox.com/knowledge/login-issues#reset-user)
**Forgot Password**
If your password does not work or you have forgotten it, please follow the steps below to restore your access.
1\. Click Forgot Password.
2\. Enter your email address when prompted.
3\. Check your email for the reset password link (make sure to check your spam folder. If you use Gmail, please make sure you check ALL of your folders for the email) then click through the reset link in the email.
4. Enter your new password.
5. Login with your new password when taken to the login screen.
#### **I Reset My Password and Nothing Happened**
If you went through the 'Forgot My Password' steps outlined above and still cannot access your account, you will need your administrator to resend an activation link.
You may be experiencing this for one of the following reasons:
1\. If your user instance was created but you did not create your account within seven days of receiving the original activation email.
2\. You have failed five attempts to log into your account and have been locked out.
In both cases you will need to contact your account administrator to have them resend you a valid activation link.
#### **I am an administrator and my estimator can't login for the first time**
When you add a new account user to RhinoDox they are sent an email to open and click through to set up their password and login for the first time. The link in this email is time sensitive and will only be active for 24 hours. If your newly added user is unable to set their password after clicking the link in their email, the link is likely expired and an admin will need to resent the activation email. Follow the instructions in the video below to resend the activation email.
If you are still having issues logging in, please send an email to support@rhinodox.com
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